Digital services
Since 2008, CAREL has been offering digital solutions for the HVAC/R market, adaptable to its customers’ different business models.
CAREL’s digital services are focused on reducing maintenance costs, optimising energy consumption and improving the performance of both individual units and complex systems. By integrating many years of thermodynamic expertise with IoT technologies, CAREL makes remote management of systems simple, safe and effective. Our extensive digital portfolio includes customisable APPs for interacting with the products, Cloud portals for remote control of systems and in-depth data analysis tools (Analytics) using A.I. technologies (machine learning algorithms) for continuous improvement of units and systems.
(*data updated as of July 2021)
The number of customers who have chosen CAREL as their partner to manage their systems continues to grow year after year. Thanks to the flexibility of digital services based on cloud technology, CAREL can offer centralised site management for monitoring the systems regardless of where they are in the world and where the user is located.
Furthermore, CAREL’s digital proposal can be integrated with Site Performances Optimisation, a solution that, with the help of consulting by CAREL, optimises the operation of sites and systems to achieve the highest performance and reduce energy consumption.
Due to the highly innovative features of the proposal and the use of the most modern cloud computing technologies, the digital services can be included in “Digital Transformation” projects as eligible technology for tax deductions, based on local legislation.
CAREL Apps
APPLICA and CONTROLLA are the CAREL Apps that allow interaction with the latest generation CAREL controllers equipped with NFC or Bluetooth technology and with the c.pco range programmable controllers.
APPLICA is the App used by the technical personnel responsible for commissioning and maintenance of HVAC/R units. Through a local wireless connection (Bluetooth or Wi-Fi), it provides direct access to the interface of units fitted with CAREL controllers from the smartphone. This means it will no longer be necessary to physically go to the unit terminal (not always positioned in easily-accessible places) or connect the controller to the computer for routine diagnostics and/or troubleshooting.
CONTROLLA is the App designed for the end user of HVAC/R units. Through a local wireless connection, it allows the unit to be managed directly from a smartphone, just like a remote control, with a simple and customised interface.
APPLICA and CONTROLLA are available on Google Play and Apple Store and are unique, being fully customisable thanks to the following options:
- Contents: the same App, with standard icon and interface, can be configured for use with different products.
- Appearance (graphics): the App icon, user interface and colours can be modified to align them with the corporate brand of the product that the CAREL controller is installed on.
The RED control app is intended for installers and maintenance engineers of refrigeration units, letting them connect remotely to the unit for monitoring, management of field service via push notifications, troubleshooting, and remote service. The app is available in combination with the RED control cloud portal.
Cloud portals
CAREL’s cloud portals offer flexible solutions that can adapt to any customer need. From monitoring single units or systems, to controlling one or more buildings, the data collected in real time by the digital solutions and available on the cloud allow multiple operators with different roles to optimise the management of units and sites, improving the service proposal and related KPIs.
Access via differentiated profiles, geolocation, alarm notifications, statistical analysis, automated reporting, as well as graphic customisation with the customer’s own brand, are just some of the features of CAREL’s cloud portals.
There are several connectivity options available for accessing the systems, and the protocols used comply with the highest security standards and advanced network filtering. Infrastructure security is guaranteed by data encryption and storage in separate physical data centres, with automatic backup and failover, continuous 24/7 monitoring and periodic penetration and vulnerability tests.
CAREL cloud portals for building monitoring:
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RED optimise centralises all the information from individual Boss to provide global control of all connected systems (lighting, air conditioning and heating systems, refrigeration circuits, racks, electrical panels, energy meters, etc.). Typically used in food retail applications and for analysis of banking office applications, RED optimise is also suitable for other applications, providing complete control of the system and statistical analysis for optimised management of all sites. For more information on RED Optimise: Find out more about RED optimise RED optimise product details RED optimise for Retail
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Web PortWeb Port is SaaS software by Kiona, a CAREL Group company. It is a SCADA (supervisory control and data acquisition) solution that integrates, connects to and controls all the systems installed in a building, regardless of their manufacturer, being compatible with a wide range of protocols. Due to these features, it is especially suitable for monitoring HVAC systems in commercial buildings. The main strengths of Web Port include flexibility and scalability. Web Port is designed for system integrators or companies whose main business is to provide services for buildings, through personnel who have expertise in programming, IT, and HVAC/R. Web Port can be used to develop custom monitoring projects for any customer requirement much more quickly than with other similar software. All the variables and tags are logged for up to two years and are available on a cloud platform to be used by the building owner, system integrator, or third-party companies that provide additional data-driven services, such as maintenance of the connected systems or energy optimisation. For critical applications, a Hybrid solution is also available with the data available locally. Web Port can be integrated with Energinet.
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EnerginetEnerginet is EMS (energy management system) software by Kiona, a CAREL Group company. Energinet is designed for monitoring and reporting energy consumption, and is mainly used by system integrators or energy consulting companies that, in addition to customising the software based on customer needs, can also provide additional services. Energinet works with a wide range of standard energy meters, is highly flexible for creating custom energy meters, and also allows the use of virtual energy meters. It can easily import and export the data for fast roll-out and fast onboarding of new meters and buildings. Energinet can be used as stand-alone software or as a Web Port add-on. Simple configuration of the software for collecting and logging energy consumption (via SFTP, email, protocols or API) means users can define trends, expected consumption, and manage energy strategies based on the uploaded consumption data in real time. The data can also be exported, via API, to third-party systems. Alarm notifications for deviations between actual and expected consumption help ensure rapid service in the event of problems in the field. Energinet provides standard dashboards and reports, however these can also be fully customised to suit customers’ needs.
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CAREL cloud portals for asset monitoring:
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RED control is the cloud portal that supports users, installers and maintenance personnel of refrigeration units operating in food service and scientific applications. It helps reduce operating costs relating to temperature tracking and reduces the risk of incurring costs due to wasted products. Designed for manufacturers of these units, the platform, customised to the manufacturer’s brand, provides the possibility to offer a digital solution together with the product, that can be completed with the use of apps. RED control App is the app that completes the RED control solution. The app can also be customised with the customer’s own brand. Designed to optimise the operations of installers and maintenance personnel, it makes information on assets in the field available on a smartphone. Push notifications and remote troubleshooting ensure a fast response for field service; the app moreover also facilitates remote unit monitoring.
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tERA is the digital platform for creating a centralised remote management system for both individual units and small HVAC/R systems. Designed for HVAC/R unit manufacturers, it can be customised with the customer’s interface, providing quick and easy access to all of the required information and optimising the work of the technical and service team. The tERA proposal comes complete with gateways featuring different site connectivity options that in just a few simple steps prepares the system for all types of analysis. For further information:
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DigitalHUM is the plug&play digital service for remote management of CAREL and HygroMatik humidifiers. It allows easy access to the supervised units, with dedicated views based on the user profile, supports maintenance services, optimising planning and improving intervention times and results.
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